What are values? How are they different from attitudes, traits, and specific goals? How do our values influence our behavior, and vice versa? How does our culture and environment impact …
Values and Behavior: Taking a Cross Cultural Perspective Read More »
This handbook brings together 26 ethnographic research reports from around the world about communication. The studies explore 13 languages from 17 countries across 6 continents. Together, the studies examine, through …
The Handbook of Communication in Cross-cultural Perspective Read More »
The Matrix Model Management System is a much-needed framework for cross cultural expertise. The field-tested Matrix System is an innovative tool for story-based communication, conflict management, and wise decision making. …
Matrix Model Management System: Guide to Cross Cultural Wisdom Read More »
Understanding how culture affects the ways we communicate—how we tell jokes, greet, ask questions, hedge, apologize, compliment, and so much more. We can learn to speak other languages, but do …
Getting Through: The Pleasures and Perils of Cross-Cultural Communication Read More »
The five steps to successful selling, negotiating, and managing multi-culturallySay Anything to Anyone, Anywhere gives readers five simple key guidelines to create rapport and organize strategies for success across different cultures. …
Say Anything to Anyone, Anywhere: 5 Keys To Successful Cross-Cultural Communication Read More »
The purpose of this book is to provide further awareness of many situations and types of misunderstandings, both within and in cross-cultural settings, focusing on interpersonal, management, marketing, and business …
The way one communicates across ethnicities and cultures can vary, leading to miscommunication and misinterpretation. In a diverse setting, communication is far more complicated than the linear model of communication. …
With more than 125,000 copies in print, this model for effective personal relationships in a multicultural and multiethnic world has proven successful for many. On the occasion of its thirtieth …
Ministering Cross-Culturally: A Model for Effective Personal Relationships Read More »
This book investigates intercultural service encounters (ICSEs) in light of the rapidly globalizing world economy, examining the extant literature on the topic and identifying areas which require further exploration. With …
Intercultural Service Encounters: Cross-cultural Interactions and Service Quality Read More »
RELEVANCE Organizational success in international business depends heavily on the individual’s ability to manage cross-cultural interaction. There is a growing organizational demand to assess and train individual’s cross-cultural flexibility and …
Culture and Crisis Communication presents an examination of how politics, culture, religion, and other social issues affect crisis communication and management in nonwestern countries. From intense human tragedy to the …
Understanding Intercultural Communication provides a practical framework to help readers to understand intercultural communication and to solve intercultural problems. Each chapter exemplifies the everyday intercultural through ethnographic narratives in which …
Understanding Intercultural Communication: Negotiating a Grammar of Culture Read More »
Communicating Across Cultures by Stella Ting-Toomey is a foundational book about mindful intercultural communication through the identity negotiation theory. The book applies this theory to cross-cultural communication, conflict resolution, and …
