Virtual ICI Certification – Cohort 7 – 22Sep-Dec20 Load QuizSave Quiz Full Name Your Email 1. Your sales team is not converting enough leads into sales. Would you... send your staff on a training to better use the current systems and learn the newest sales techniques? upgrade their outdated CRM (Client Relationship Management) software to a newer system? 2. I prefer a work environment where people show interest in my personal life and I can share openly. people show interest in my personal life but family and social boundaries are maintained. 3. I prefer to work for a innovative organization where the strategy takes historical successes and lessons from the past into account the strategy is based on future opportunities 4. Achieving team objectives is a matter of faithfully & reliably completing the tasks you are responsible for making the plan and giving personal expression to the plan 5. When I meet with a client, I prefer to follow meeting protocol. be relaxed 6. When a client ask details about my family, I answer cautiously. answer freely. 1 out of 12 7. Showing my displeasure in the workplace contributes to team performance. hinders team performance. 8. The best way to ensure business between companies is to build rapport with people. carefully write a contract. 9. If someone arrives after the set time for his/her appointment, I find this acceptable. unacceptable. 10. If I need a favor from a co-worker, I ask him/her for what I need. describe my situation and hope he/she offers. 11. It is more important to be loyal. efficient. 12. Our director announces the completion of a project in which I played a significant role it is perfectly normal if my name is not explicitly mentioned. I would be disappointed if my name is not mentioned during the announcement 2 out of 12 13. Socializing among co-workers outside the office should be done on as many occasions as possible should be limited to special occasions 14. The strongest indicator of a company's strength is its history of leadership. strategic plans. 15. I believe I deserve a salary increase, so I hope for a chance to discuss it. create an opportunity to discuss it. 16. If I know somebody’s title I will Use it initially but would prefer to change to first name as soon as appropriate Use it whenever possible 17. If I invite colleagues to my house for dinner, and they bring other guests with them, I feel uncomfortable. comfortable. 18. If I am feeling sad at work, it is better to show how I feel. hide my feelings. 3 out of 12 19. The purpose of a written agreement in business is an expression of the understanding that the parties have come to. to set the rules and expectations between the parties. 20. If a client arrives for an appointment with me while I am on an important phone call, I will finish the call before having the meeting. tell the caller I will phone back. 21. If a team member says something that I experience as negative I Will find an opportunity to discuss it with this individual directly Ask a trusted person who heard the conversation to speak to this team member to create understanding 22. If I am designated to speak on behalf of my team I will only communicate my team's perspective I feel comfortable to communicate both my team's perspective as well as my own opinion 23. If I am asked a question in my field of expertise and I am not sure of the answer, I will give the best answer I can come up with say I am not certain about the answer 24. Higher profits for the company should be used primarily for staff development. improving equipment and facilities. 4 out of 12 25. When two companies join to become one, there should be higher priority on keeping experienced management. creating a new system. 26. If there is a problem at work, I prefer to engage with a colleague or supervisor to find a solution. first try and find a solution myself. 27. I prefer working for a company with a relaxed dress code. with a clear dress code. 28. If someone asks me for information, I share What the other person might need What the other person asked for 29. While discussing a difference of opinion related to important decision it is crucial to communicate your opinion with passion & conviction it is crucial to stay focused on the facts 30. When a valued employee is unable to work due to personal problems, he/she should be given extra time off. regular time off. 5 out of 12 31. Most days I take care of things as they arise. work by a schedule. 32. If there are problems on the team, it is best to discuss the problems openly in a team meeting. have the leader talk to each member. 33. Recognition for success at work should be shared by the group. belongs to the individual that made it happen. 34. I prefer to work for an experienced leader who leverages his/her position to expand his network continues to grow in expertise 35. Your team has won a large performance reward. You will invest the money to organize a team development retreat. upgrade everyone's old phones with needed up-to-date versions 36. Most of my relationships are long-standing. based on the context in which we meet (e.g. work, hobbies). 6 out of 12 37. If my supplier is going to be late delivering the product, I work with the new delivery date. find a way to get it on time. 38. I find it easier to work for a company where policies and procedures are flexible. are clearly defined. 39. When I need to ask a question and the person is having a conversation, I wait until they acknowledge me. politely interrupt the conversation and ask my question. 40. If I am feeling happy at work, I let it be known. keep it to myself. 41. If my friend is being considered for a key position which I know is not his/her strength and the manager asks my opinion, I would recommend my friend. tell him/her that it is not my friend's strength. 42. When I want to talk with a colleague in a different part of the building, I stop by. call first. 7 out of 12 43. If my opinion is different from the rest of the group I Feel comfortable sharing it in the group Will find an appropriate opportunity to share it with a colleague I trust 44. If I make a mistake at work, it is important to take care of it so that the reputation of the company is not tarnished. my reputation is not damaged. 45. When deciding between two talented internal candidates for a new position, I choose the one with 10 years of employment with our company but little experience in the role. two years of employent with our company but with four years experience in a similar role in a diferent comany 46. Budget limitations have resulted in less than efficient computer systems. New budget should be used to: train employees to get the most out of the current system try to make improvements to the existing computer systems 47. I see a co-worker at a party, so I spend time with him/her during the party. acknowledge him/her, but tend to stay with my friends. 48. In an introductory presentation to a potential investor, I would focus on our company's history. our company's products. 8 out of 12 49. When my team leader introduces a "casual dress code" day I welcome the opportunity to wear whatever I want I would still wear appropriate work attire. 50. When I am having a discussion with a co-worker, I prefer a private conversation. it is okay if others hear us. 51. While negotiating a solution it is important to be show your commitment to your solution by engaging passionately be composed and calm 52. The best way to address conflict is to improve policies and procedures. organize a team building event. 53. In establishing a relationship with a client, I spend as much time as it takes. as much time as is efficient. 54. If I noticed a flaw in the work of a colleague, I would suggest he/she review their work. tell him/her there is a problem with their work. 9 out of 12 55. Before giving my opinion in a business meeting, it is important to consider who I represent. think it's a good idea. 56. The boss's son is in a similar role as me in the company. I will be mindful that he is the son of the owner will engage with him in the same way as I engage with other peers 57. As incentive to increase my productivity, I prefer to be given more time off. more money. 58. If I have to form a new team at work, it is more important to choose people who work well together. people from the relevant departments. 59. When evaluating business competitors, I look primarily at past achievements. future potential. 60. My success at work is more influenced by completing my tasks and engaging actively is resolving the challenges I face completing my tasks and focusing on being diligent and a loyal contributor 10 out of 12 61. Socializing among co-workers outside office hours is Something I welcome and enjoy most of the time Something that is part of the job 62. If I see two people at work having a loud discussion, I feel comfortable with it. uncomfortable with it. 63. If a close friend asked me to find a job in the company, I would have the friend go through the same application process as everyone else. assist my friend any way I can and put a good word in for her. 64. When it comes to meetings I prefer to book most of them in advance I leave quite a bit of room in my schedule for flexibility 65. If my boss asks me whether I deserve a salary increase, I tell him/her why I deserve it. ask him/her what they think. 66. If my manager says something inaccurate in a meeting, I would politely point out her/his mistake for the benefit of all in the meeting I would say nothing but make it a point to discuss it after the meeting 11 out of 12 67. If I am the newest and most skilled member of the team, I expect to be promoted the same as my co-workers. faster than my co-workers. 68. You are implementing a new Communication System for the company and have extra budget the budget should be used to add crucial functionalities to the system the budget should be used to ensure people are better trained to fully embrace the use of the system 69. In order to work well with someone, we need to know each other personally. we need to know what our goals are. 70. If I am being interviewed for promotion within the company, I will focus on how my past achievements have helped the company. what I plan to do for the company. 71. If I heard rumors about the competition's proposal, I would change my proposal. keep my proposal the way it is. 72. To have an effective meeting, it is better to follow the established agenda. allow the agenda to change. 12 out of 12 Click the button below to submit your answers. You will receive your personalized report from your facilitator on the day of the workshop. Time is Up!